As you work as a Medical Administrative Assistant you are going to have to answer the phone many times a day. People are going to need your help and ask many questions. I am going to show you a guide on how to answer the phone correctly. With these steps you will do it the best way to satisfy your customers and your boss. When the phone rings:
Let it ring twice to give you a few seconds to get ready to answer in case you were busy with something and then pick up the phone
You announce the place where you work, say your name and ask how you can be useful to them. For example. "Good morning, this is Company X office, Kelly speaking, how may I help you?"
Then you listen to the callers needs, see if you can help them and do so directly in a preferably short, clear, and simple way
If you can't help that person and you need to transfer the call to someone else, say to the caller that they need to speak with another section and that you are going to transfer the call
When you're going to transfer the call to another person, warn first who the caller is and the purpose of the call then transfer the call
If you have helped the caller, ask if they need more help, say have a good day and then good bye
When you go to school to become a Medical Administrative Assistant, one of the career paths you could take is Medical Coding. Medical coding is the transformation of narrative descriptions of diseases, injuries, and health-care procedures into numeric or alphanumeric designations or called code numbers. The code numbers are detailed in order to accurately describe the diagnoses, which is what is wrong with the patient and the procedures performed to test or correct these diagnoses. Because medicine is not always an exact science, codes were developed to identify all reasons for seeking health-care. When you are working in the office as a Medical Coder, the doctor will give you the patients report and you are to then put the correct code number in place of it.
Common uses of medical codes in health-care include:
Identifying symptoms that must be evaluated and to alert other health-care professionals to life-threatening allergies
Reporting services performed for reimbursement
Helping with administrative functions such as staffing, scheduling, and adding or decreasing health-care services
Comparing facilities and planning for new services in under-served areas
When you are going to college to become a Medical Administrative Assistant one of the courses you have to take is keyboarding. In this course you learn the correct way to place your fingers and the fastest way to type. When you get a job in this field, typing on the keyboard is very important. You are going to be at the computer desk all day long putting in information. So I am going to teach you the correct and fastest way to type.
When you are sitting at the desk make sure you are not too high or too low in your chair. Sit in the upright position and put both feet flat on the floor. Then place your fingers on the home row keys on the keyboard. Start with your left hand. Put your first finger on F, second finger on D, third finger on S, Fourth finger on A. Then place your right hand on the keyboard. Put your first finger on J, second on K, third on L and forth on ;. When you are typing try not to look at the keys. This is difficult but will help you improve typing. Some ways that can help you improve typing is online chat rooms, emailing, creating web pages, and online typing games. Here are some links for online typing games that can help you with your typing. http://www.crazymonkeygames.com/QWERTY-Warriors.html and http://www.typingtest.com/
A medical resume should be written with great care. There is no room for error in this profession. It needs a lot of dedication, commitment, expertise and professionalism. There are things that you need to figure out before you start writing your resume. You need to know your:
Contact Information: Full name, Campus and permanent addresses, Telephone numbers, Email address
Job Objective: Your career goal and top qualifications
Summary: What you have accomplished
Education: List your highest degree first. Name of institution, city and state, Degree, major and year awarded,GPA (optional)
Skills: Any job related skills
Qualifications and Experience: Describe experience and achievements
A messy office inspires no one. Everyone knows someone who claims they can "find anything" in their messy office. But how long does it really take? When you are working in an office you are going to want to be as neat and organized as possible. There are going to be multiple things that you are going to have to keep track of and you cant mix them up. With being a Medical Administrative Assistant and working in the office there are going to be thousands of patients and you have to keep track of each and every one of their patient folders. I am going to give you some tips on how to stay organized in the office and how to keep your desk neat and clean.
~ Keep essential items on your desktop (computer, phone, fax, card file)
~Have a master to-do list for each day at your desk
~Pre-Sort the mail. To-File, To-Read, To-Contact
~Use a variety of containers to organize office supplies, paper clips and pens
~Color-coding your files makes it faster to find information
~Keep an assortment of all-occasion cards and stamps in your desk
~Return all phone calls and emails as soon as you receive them
Always remember a clean and organized desk makes a happier person at the end of a long day.
As you work as a Medical Administrative Assistant you are going to have to answer the phone many times a day. People are going to need your help and ask many questions. I am going to show you a guide on how to answer the phone correctly. With these steps you will do it the best way to satisfy your customers and your boss. When the phone rings:
