Talking Correctly on the Phone

When you answer the phone while in a Doctors Office there are many things that you should remember.  It's not all just about how your procedure is in answering the phone it's also your tone and the way you talk.  Here are some tips on how you talk correctly on the phone:

• Smile while on the phone, it helps keep an upbeat intonation as you speak
• Never, never lose you temper, always keep your professional courtesy  
• Be direct and simple on your sentences
•  Try to keep the same tone of voice during the entire conversation.  The caller could misunderstand the way you're speaking and think you are joking with them, try not to vary much on your tone and keep a moderate one
• Do not use slang or use words that you would use with your school buddies, friends,or mumbles like "uh huh" or "um"  
• Always be positive on the phone, even on bad day
• If you're taking notes during the call, take them immediately and accurately, ask the caller to spell it, if needed
• Don't leave people on hold for too long, just about 30-45 seconds, then ask if the caller wishes to continue to hold or to call back later